Watermark Coffee Technology

Our service

Grande service, delivered pronto

All high-performance machines have one thing in common: they need looking after. So when you buy an espresso coffee machine from Watermark, we want you to know that we’ll deal with any future repair issues quickly, correctly and professionally. That means a quality after-sales service, guaranteed. We’re able to offer this because we make it our business to understand yours. We know coffee and what it means to you — we understand how the coffee machines work and what needs to be done when they don’t.

What we Deliver

Our service has 7-day nationwide coverage, and we offer same-day/next-day service response. The speed of our response is dependent on the time of the day the call is logged with us, and the severity of emergency involved. We aim to have a first time fix rate of 98% for all of our calls, we are currently averaging 98.6%. We also offer an after-hours telephone helpline to deal with any queries or offer assistance to get you up and running. This service is provided free and will hopefully help you to avoid the cost of a call out.

Attention Field Engineers…

If you are one of the many engineers servicing and repairing Gaggia commercial coffee machines, let us know if you need manuals or spare parts, or even if you’d just like to bounce a technical question off one of our guys.